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Return to main menu Canon G3 Error Codes
Canon
G3 error Codes
G3 Error Codes
##001 [ TX ]
Fail to receive phase OK signal in FAX/TEL mode.
A.
Cause: Other party cannot properly receive phase signal due to poor line
conditions.
Solution: Boost the transmission level so the other party can receive the
phase signal properly.
Solution: Adjust the NL equalizer so the other party can receive the
phase signal properly.
##002 [ RX ]
Picture memory full upon G2 reception.
A.
Cause: Defective buffer memory.
Solution: Replace the SCNT PWB.
##003 [ TX ]
Failed MCF2/ PIS reception during G2 transmission.
A.
Cause: Other party cannot properly receive signals due to poor line
conditions.
Solution: Boost the transmission level so the other party can receive
MCF2 or PIS.
Solution: Adjust the NL equalizer so the other party can receive MCF2 or
PIS signals properly.
##004 [ RX ]
Fail EOM/ PIS reception during G2 reception.
A.
Cause: Picture signal cannot be received over 1 second due to poor line
conditions.
Solution: Boost the transmission level so the other party can receive EOM
or PIS signal properly.
Solution: Adjust the NL equalizer so the other party can receive EOM or
PIS signal properly.
##005 [ TX ]
Failed G12 reception during G2 transmission.
A.
Cause: Other party cannot properly receive the G12 signals due to poor
line conditions.
Solution: Have the other party boost their transmission level so they can
properly receive G12 signal.
B.
Cause: Other party confused by echo and does not send G12.
Solution: Have the other party lower their transmission level so they
will not receive echo signals.
##006 [ RX ]
Failed phase synchronization from second sheet during G2 reception.
A.
Cause: Other party cannot properly receive phase signal due to poor line
conditions.
Solution: Have the other party boost their transmission level to allow
for proper phase signal reception.
Solution: Adjust the NL equalizer so the other party can receive the
phase signal properly.
##007 [ TX ]
Failed CFR2 reception during G2 transmission.
A.
Cause: The other party cannot receive CFR2 due to poor line conditions.
Solution: Boost the transmission level so the other party can receive
CFR2 properly.
Solution: Adjust the NL equalizer so the other party can receive CFR2
signal properly.
B.
Cause: The other machine is out of paper.
Solution: Have the other party refill their machine with recording paper.
##008 [ RX ]
Fail to receive GC2, PIS and Phase signals for 35 seconds and receive
other signals during G2 reception.
A.
Cause: The other party cannot receive the signals immediately before GC2,
PIS or the Phase signals properly due to poor line conditions.
Solution: Boost the transmission level so that the other party can
receive the signals immediately before GC2, PIS or the Phase signals.
Solution: Adjust the NL equalizer so the other party can receive the
signals immediately before GC2, PIS or the Phase signals.
B.
Cause: Cannot receive GC2, PIS or Phase signals from the other party
properly due to poor line conditions.
Solution: Have the other party boost the transmission level so they can
receive the signals immediately before GC2, PIS or the Phase signals.
##009 [ TX / RX ]
Failed to detect last tonal signal from the other party.
A.
Cause: Line noise.
Solution: Contact the telephone company and request line maintenance.
##010 [ RX ]
Failed Phase synchronization on first sheet during reception in G2 or
MF1.
A.
Cause: Cannot receive the Phase signal from the other party properly due
to poor line conditions.
Solution: Have the other party boost the transmission level so they can
receive the Phase signals properly.
Solution: Adjust NL equalizer so the other party can receive the Phase
signals properly.
##011 [ RX ]
Fail to receive picture signals for 5 seconds after CFR2 transmission
upon G2 reception.
A.
Cause: Cannot receive the picture signals from the other party properly
due to poor line conditions.
Solution: Have the other
party boost the transmission level for proper reception of the picture signals.
Solution: Adjust the NL equalizer to receive the picture signals
properly.
##012 [ RX ]
Receive signals other than PIS and GC2 after detecting MCF2 or GI2 when
EOM is received during G2 reception.
A.
Cause: Abnormal protocol.
Solution: Record the protocol on DAT tapes and then request the Local
Canon office and/or Technical
Center to analyze the information.
##013 [ TX ]
Receive PIS during picture signal transmission in G2 mode.
A.
Cause: The other machine is out of paper.
Solution: Contact the other party and have them resupply recording paper.
##050 [ RX ]
Thermal Head Thermistor detects abnormality.
A.
Cause: Thermal head trouble.
Solution: Replace the Thermal head.
B.
Cause: SCNT PWB trouble.
Solution: Refer to specific
trouble shooting procedures in Service Manual.
##051 [TX / RX]
Stepping Motor trouble.
A.
Cause: Gear unit trouble.
Solution: Replace gear unit.
B.
Cause: Cutter trouble.
Solution: Replace cutter.
C.
Cause: SCNT PWB trouble.
Solution: Refer to specific
trouble shooting procedures in Service Manual.
##052 [TX / RX)
Backup Memory damaged.
A.
Cause: Affected by noise.
Solution: Print out all the data, clear the memory and then re-register
data.
B.
Cause: Backup battery trouble.
Solution: Replace the backup battery.
C.
Cause: SCNT PWB trouble.
Solution: Refer to specific
trouble shooting procedures in Service Manual.
##053 [ TX/RX ]
Thermal Head or Thermistor of the motor detects abnormality.
A.
Cause: Performed continuous copy, transmission for a prolonged period of
time.
Solution: Turn OFF the power and let machine cool for a while.
B.
Cause: Thermal head trouble.
Solution: Replace the thermal head.
C.
Cause: Motor trouble.
Solution: Replace the motor.
D.
Cause: Thermistor trouble.
Solution: Replace the Thermistor Assy.
##054 [ TX / RX ]
Image Memory backup error.
A.
Cause: Image memory backup secondary battery is dead.
Solution: Leave powered ON
for 5 days, battery will recharge, but data has been cleared.
Solution: Replace the backup secondary battery.
B.
Cause: DRAM failure.
Solution: Replace the SCNT PWB.
##100 [ TX ]
Excessive repeat protocol during transmission.
A.
Cause: (Q signal transmission after picture signals); The other party
cannot receive picture or Q signals properly due to poor line conditions.
Solution: Boost the transmission level so that the other party can
receive picture or Q signals properly.
Solution: Lower the
transmission start speed to 4800 bps.
Solution: Adjust the NL equalizer so the other party can receive picture
or Q signals properly.
Solution: Add an EPT on the V29 modem signals.
Solution: Adjust the continuous transmission time of 1 before
transmitting the picture signal so the other party can receive picture signals
properly.
Solution: Lengthen the no-sound time after receiving CFR so the other
party can receive picture signals properly.
B.
Cause: (After TCF transmission before picture signals); The other party
cannot properly receive due to low transmission level.
Solution: Boost the transmission level so the other party can properly
receive the signals
C.
Cause: (After TCF
transmission before picture signals); The other party experience echo
malfunction.
Solution: Take echo counter-measures as described in Service manual.
Solution: Press Start button after confirming the first DIS from the
other party during a manual call.
Solution: Add a long pause after the telephone number when registering
the user in the auto- dialing directory so that the system will not respond to
the first DIS from the other party.
##101 [ TX / RX ]
Modem speed different from other party.
A.
Cause: (TX / RX) The modem transmission speed is different from other
machine.
Solution: No solution as modem speed is dependant on each machines
specifications.
B.
Cause: (TX) The fall back speed is not the same as in the other machine.
Solution: Boost the transmission level so the other party can receive TCF
properly.
Solution: Adjust the NL equalizer so the other party can receive TCF
properly
Solution: Take echo
counter-measures as described in Service manual.
Solution: Press Start button after confirming the first DIS from the
other party during a manual call.
Solution: Add a long pause after the telephone number when registering
the user in the auto- dialing directory so that the system will not respond to
the first DIS from the other party.
Solution: Have the other party lower the reception level to prevent the
other party from receiving echo signals.
##102 [ TX ]
Fall back failure during transmission.
A.
Cause: TCF is not transmitted properly due to poor line conditions.
Solution: Boost the transmission level so the other party can properly
receive TCF.
Solution: Adjust the NL equalizer so that the other party can properly
receive TCF.
B.
Cause: Other party experienced echo malfunction.
Solution: Take echo
counter-measures as described in Service manual.
Solution: Press Start button after confirming the first DIS from the
other party during a manual call.
Solution: Add a long pause after the telephone number when registering
the user in the auto- dialing directory so that the system will not respond to
the first DIS from the other party.
Solution: Have the other party lower the reception level to prevent the
other party from receiving echo signals.
##103 [ RX ]
Fail to detect EOL for 5 seconds (15 seconds for CBT) during reception.
A.
Cause: Cannot receive picture signals properly due to poor connection.
Solution: Boost the transmission level so the other party can receive the
picture signals properly.
Solution: Have the other party lower their transmission speed to 4800
bps.
Solution: Adjust the NL equalizer so the picture signals can be received
properly.
Solution: Adjust the echo monitor time after CFR transmission so picture
signals can be received properly.
B.
Cause: Malfunction due to CFR echo.
Solution: Take echo
counter-measures as described in Service manual.
Solution: Lower the
transmission level so the echo of the CFR transmission is not received.
##104 [ TX ]
RTN or PIN received during transmission.
A.
Cause: The other party cannot
receive picture signals properly due to poor line conditions.
Solution: Boost the transmission level so the other party can receive
picture signals properly.
Solution: Lower the transmission start speed to 4800 bps.
Solution: Adjust the NL equalizer so the other party can receive picture
signals properly.
Solution: Add an EPT on the V29 modem signals.
Solution: Have the other party relax their RTN transmission conditions so
they will not transmit RTN.
B.
Cause: The other party
experienced echo malfunction.
Solution: Take echo
counter-measures as described in Service manual.
Solution: Press Start button after confirming the first DIS from the
other party during a manual call.
Solution: Add a long pause after the telephone number when registering
the user in the auto- dialing directory so that the system will not respond to
the first DIS from the other party.
Solution: Have the other party lower the reception level to prevent the
other party from receiving echo signals.
##105 [ RX ]
Over 40 continuous lines of data error during reception.
A.
Cause: Cannot receive picture signal properly due to poor line
conditions.
Solution: Have the other party boost the transmission level for proper
reception of the picture signal.
Solution: Have the other party lower their transmission start speed to
4800 bps
Solution: Adjust the NL equalizer so that the picture signal can properly
be received.
##106 [ RX ]
Fail to receive protocol for 6 seconds when waiting for protocol during
reception.
A.
Cause: Cannot receive protocol properly from the other party due to poor
line conditions.
Solution: Have the other party boost the transmission level so this
machine can receive the protocol signals properly.
B.
Cause: The other party cannot receive the signals properly due to poor
line conditions.
Solution: Boost the transmission level so that the other party can
receive the signals.
C.
Cause: Malfunction due to echo.
Solution: Take echo
counter-measures as described in Service manual.
Solution: Lower the transmission level to prevent the reception of echo
signals.
##107 [ RX ]
Fall back failure on TX side during reception.
A.
Cause: Cannot receive the other party's signal properly after receiving
at 2400 bps due to poor line conditions.
Solution: Have the other party boost the transmission level so this
machine can receive the signals properly.
Solution: Adjust the NL equalizer so signals from
the other party can be received properly.
Solution: Relax the TCF assessment standards to prevent FTT transmission.
Solution: Relax the RTN transmission conditions to prevent RTN
transmission.
B.
Cause: Malfunction due to echo.
Solution: Take echo
counter-measures as described in Service manual.
Solution: Lower the transmission level to prevent the reception of echo
signals.
##108 [ TX ]
Detect polarity inversion during TX in f-networks 2.
A.
Cause: Attempted to send more than 32 documents at one time.
Solution: Divide the job so that less than 31 document are sent at one
time.
B.
Cause: The length of 1 document is longer than 2 A4 size sheets.
Solution: Divide the document so that it is smaller than 2 A4 size
sheets.
C.
Cause: The other party released the line during transmission.
Solution: Retransmit.
D.
Cause: STOC detected an abnormality
Solution: Call NTT notifying them of the trouble
E.
Cause: Presence of tariff pulse.
##109 [ TX ]
Receive signals other than DIS, DTC, FTT, CFR or CRP after DCS
transmission and exceeded the number of protocol retransmission during
transmission.
A.
Cause: Abnormal protocol.
Solution: Record the protocol on DAT tape and then request the Canon
Technical center to analyze the information.
##110 [ TX ]
Detect PIS during picture transmission.
A.
Cause: The other party's line was released.
Solution: Retransmit.
##111 [ TX / RX ]
Memory error.
A.
Cause: Noise causes data
error when printing the data in the image memory.
Solution: Print the entire data, clear the memory and then re-register
the data.
B.
Cause: Noise causes erroneous dialing (the print/ display pointer of the
telephone number and the pointer of the calling side does not match).
Solution: Replace SCNT.
##112 [ TX ]
Receive DIS three times during transmission.
A.
Cause: The other party cannot receive the signals properly due to low
transmission level.
Solution: Boost the transmission level so the other party can receive the
signals properly.
B.
Cause: Malfunction caused by echo
Solution: Take echo
counter-measures as described in Service manual.
Solution: Press Start button after confirming the first DIS from the
other party during a manual call.
Solution: Add a long pause after the telephone number when registering
the user in the auto- dialing directory so that the system will not respond to
the first DIS from the other party.
Solution: Have the other party lower the reception level to prevent the
other party from receiving echo signals.
##113 [ TX ]
Receive signals other than MFC, RTP, RTN, PIP or PIN after q or PRI-q in
TX.
A.
Cause: Abnormal protocol.
Solution: Record the protocol on DAT tape and then request the Canon
Technical center to analyze the information.
##114 [ RX ]
RTN was transmitted during reception.
A.
Cause: Cannot receive picture signals properly from the other party due
to poor line conditions.
Solution: Have the other party boost the transmission level to receive
the picture signals properly.
Solution: Have the other party lower the transmission start speed to 4800
bps.
Solution: Adjust the NL equalizer so picture signals can properly be
received.
Solution: Relax the RTN transmission conditions to prevent RTN
transmission.
B.
Cause: Malfunction due to CFR echo.
Solution: Perform echo counter-measures as listed in Service manual.
Solution: Lower the transmission level to prevent echo reception of
transmitted CFR.
##115 [ TX ]
Exceeded the one-line maximum transmission time (5 seconds) during
picture transmission.
A.
Cause: Volume of encoded data very large, due to too many fine lines in
document.
Solution: Make a copy of the document with a copier and then retransmit.
Solution: Transmit without setting the halftone or AA mode.
##116 [TX / RX]
Detect loop current disconnection during communication [Swiss
specifications].
A.
Cause: The other party released the line
Solution: Retransmit
B.
Cause: Exchanger
malfunction.
Cause: Insufficient loop current.
Solution: Contact the telephone company.
##117 [ RX ]
Receive DCN after DIS transmission from the second sheet.
A.
Cause: Other party cannot receive DIS signal properly due to poor line
conditions.
Solution: Boost the transmission level so that the other party can
receive DIS properly.
B.
Cause: Other party pressed the Stop key.
Solution: Have the other party retransmit
##118 [ RX ]
T1 timer over after reception of second sheet.
A.
Cause: The other party cannot receive signals properly due to poor line
conditions.
Solution: Boost the transmission level so that the other party can
receive the signals properly.
B.
Cause: Cannot receive signals from the other party properly due to poor
line conditions.
Solution: Have the other party boost their transmission level.
##120 [ TX ]
Mechanical abnormality in the document transport unit.
A.
Communication was interrupted as a preventative measure since there was a
mechanical abnormality in the document transport unit.
Solution: Check each part of the document transport unit for any
abnormalities using the Service manual.
##121 [ RX ]
Ink sheet and Recording paper cling together.
A.
Cause: Too much power applied to the Thermal head.
Solution: Lower the resistance rank of the Thermal head (printing will be
lighter).
##122 [ TX ]
Other party does not have ITU-T recommended TX function.
A.
Cause: The other party's DIS
bit 33 is ON and there is no transmission function displayed in bits 34 thru 37.
Solution: Transmit to a FAX whose bits 33 and over are not covered by
recommendations.
Solution: Transmit to a FAX whose bits 33 and over are not defined.
##200 [ RX ]
Fail to detect picture reception carrier for 5 seconds during reception.
A.
Cause: Cannot receive picture signals properly due to poor line
conditions.
Solution: Have the other party boost the transmission level so picture
signals can be received properly.
Solution: Have the other party lower the transmission start speed to 4800
bps.
B.
CFR echo inhibits training signal reception, resulting in time over.
Solution: Perform echo counter-measures in accordance with the Service
Manual.
Solution: Lower the transmission level so the echo of the CFR is not
received.
##201 [TX / RX]
DCN reception other than normal binary protocol.
A.
Cause: Other party's machine is out of paper.
Solution: Have other party replenish recording paper supply.
B.
Cause: The user telephone number is not registered (if the receiver is a
Ricoh 3000L)
Solution: Register
user telephone number.
C.
Cause: No response to bell tone after talk reservation.
Solution: Contact by phone.
D.
Cause: Wrong password during polling reception.
Solution: If the other party is using a Canon model then contact them and
have them match the passwords.
Solution: If the other party is not a Canon model then contact them and
have them set all passwords to [1].
E.
Cause: Document is not set
upon polling transmission.
Solution: Set the document and have the other party call again
F.
Cause: Transmission was reserved from the other party, however, your
machine was out of paper.
Solution: Replenish recording paper.
G.
Cause: The other party cannot receive protocol properly due to poor line
conditions.
Solution: Boost the transmission level so the other party can receive the
protocol properly.
H.
Cause: Malfunction caused by echo.
Solution: Perform echo counter-measures in accordance with the Service
manual.
Solution: Lower the transmission level to prevent echo reception.
##202 [TX / RX]
Fail to detect the last binary signal from the other party.
A.
Cause: Line noise.
Solution: Contact the telephone company and request maintenance.
##203 [TX / RX]
Operational error due to causes other than codes #003 thru #008
A.
Cause: The machine was switching between transmission and reception.
Cause: The machine was out of recording paper.
Cause: The document was not set during polling.
Solution: Set the document or replenish recording
paper.
##204 [ TX ]
Receive DTC without transmission data in direct TX, CEP 2; receive DIS
after image transmission without transmission data
A.
Cause: (DTC received) abnormal protocol.
Solution: Record the protocol on DAT tape and then request the Canon
Technical center to analyze the information.
B.
Cause: (DIS received) in CEP 2 transmission, the actual condition of the
other party is different from that registered with the sending FAX.
Solution: Resend
Solution: Record the protocol on DAT tape and then request the Canon
Technical center to analyze the information.
##205 [ TX ] Data error during image memory
storage.
A.
Cause: Trouble with image storage memory
Solution: Replace the circuit PWB (SCNT, etc.) Mounted for
transmission memory
##220 [ TX / RX ]
System error (main program runaway).
A.
Cause: CPU malfunctioned due to noise.
Solution: Turn the power OFF and then back ON.
##221 [ TX ]
Actual-size recording crystal breakdown.
A.
Cause: Trouble with crystal for actual-size recording.
Solution: Replace the crystal attached unit for actual-size recording.
Solution: Replace SCNT.
##222 [ RX ]
90% compression recording crystal breakdown.
A.
Cause: Trouble with crystal for 90% compression recording.
Solution: Replace the crystal attached unit for 90% compression
recording.
Solution: Replace the SCNT PWB.
##223 [ TX ]
Line disconnected during communication.
A.
Cause: Stop key was pressed during picture signal transmission.
Solution: Retransmit.
##224 [ TX / RX ]
Abnormal protocol during G3 communication
A.
Cause: Abnormal protocol.
Solution: Record the protocol on DAT tape and then request the Canon
Technical center to analyze the information.
##226 [ TX / RX ]
Stack pointer not within RAM range.
A.
Cause: CPU malfunctioning due to noise.
Solution: Turn the power OFF and then back ON
##227 [ RX ]
Attempt to record file without picture data.
A.
Cause: Unknown
Solution: This is an error code to test for memory trouble for the L770
series. There are no measures
possible since there are no results concerning this trouble.
##228 [ RX ]
Abnormal picture control information.
A.
Cause: Unknown
Solution: This is an error code to test for memory trouble for the L770
series. There are no measures
possible since there are no results concerning this trouble.
##229 [ RX ]
Recording unit locked for 1 minute.
A.
Cause: Unknown
Solution: Cancel the lock, press the Start button and print the picture
data.
Solution: Replace the ROM (U.K. only).
##230 [ TX / RX ]
Display control unit malfunction.
A.
Cause: The UPI to control the display did not function properly
Solution: Replace the display control unit (display unit, etc.).
##231 [ TX / RX ]
Button control unit malfunction.
A.
Cause: The UPI to control
the button did not function properly.
Solution: Replace the button control unit (operation unit, etc.).
##232 [ TX ]
ENCODE control unit malfunction.
A.
Cause: The UPI to control the ENCODE did not function properly.
Solution: Replace the ENCODE control unit (SCNT PWB, etc.).
##233 [ TX ]
CCD control unit malfunction.
A.
Cause: The operation of the UPI to control CCD did not finish properly.
Solution: Replace the CCD control unit (Video 2 unit, etc.).
##234 [ TX ]
READ control unit malfunction.
A.
Cause: The operation of the UPI to control READ operations did not finish
properly.
Solution: Replace the READ
control unit (Video 2 unit, etc.).
##235 [ TX / RX ]
G2 modem control unit malfunction.
A.
Cause: The operation of the UPI to control the G2 modem did not finish
properly.
Solution: Replace the G2 modem control unit
(MOD2 unit, etc.).
##236 [ TX / RX ]
G3 modem control unit malfunction.
A.
Cause: The operation of the UPI to control the G3 modem did not finish
properly.
Solution: Replace the G3 modem control unit (MOD2 unit, etc.).
##237 [ RX ]
DECODE control UPI malfunction.
A.
Cause: The operation of the UPI to control the DECODE operations did not
finish properly.
Solution: Replace the DECODE control unit (PRINT, etc.).
##238 [ RX ]
PRINT control unit malfunction.
A.
Cause: The operation of the UPI to control the PRINT operations did not
finish properly.
Solution: Replace the PRINT control unit (SCNT PWB, etc.).
##239 [ TX / RX ]
TONAL control unit malfunction.
A.
Cause: The operation of the UPI to control the TONAL operations did not
finish properly.
Solution: Replace the TONAL control unit (MOD2 unit, etc.).
##244 [ TX / RX ]
OPT2 control unit malfunction.
A.
Cause: The operation of the UPI to control the OPT2 did not finish
properly.
Solution: Replace the OPT2 control unit (OPT2 unit, etc.).
##260 [ TX / RX ]
System error between modem and SCNT.
A.
Cause: Defective internal unit; (CS will not set 0 when RS is set to 0).
Solution: Replace the modem or modem attached circuit board.
Solution: Replace the SCNT PWB
##261 [ TX / RX ]
System error between modem and SCNT.
A.
Cause: Defective internal unit; (CS will not set to 1 when RS is set to
0).
Solution: Replace the modem or modem attached circuit board.
Solution: Replace the SCNT PWB
##262 [ TX ]
CFR detection filter output cannot be turned off during MF1 transmission.
A.
Cause: Defective internal unit.
Solution: Replace NCU PWB
##263 [ TX / RX ]
Fail to respond for 20 seconds after detecting preamble.
A.
Cause: Continuous line noise
Solution: Have the other party boost their transmission level so signals
can be received
B.
Cause: The other party's preamble is too long
Solution: Have the other party set their preamble length to 1 second.
C.
Cause: Defective internal unit.
Solution: Replace SCNT PWB
Solution: Replace the modem or modem attached circuit board.
Solution: Replace NCU board.
##264 [ RX ]
Fail to receive picture signals within 10 seconds after entering picture
reception status.
A.
Cause: Cannot receive picture signals properly due to poor line
conditions.
Solution: Have the other party lower their transmission start speed to
4800 bps.
Solution: Adjust the NL equalizer to properly receive the signals.
Solution: Have the other party boost the transmission level to receive
picture signals properly.
B.
Cause: Malfunction due to CRF echo.
Solution: Perform echo counter-measures listed in Service manual.
Solution: Lower the
transmission level to prevent reception of the transmitted CRF echo.
##265 [ TX / RX ]
SCNT hardware signal error.
A.
Cause: Defective internal unit; (the correct modem speed is not
selected).
Solution: Replace the modem or modem attached circuit board.
Solution: Replace the SCNT PWB.
##266 [ TX / RX ]
Internal signal error.
A.
Cause: Defective internal unit; (byte pack interrupt was not generated).
Solution: Replace the modem or modem attached circuit board.
Solution: Replace the SCNT PWB.
##267 [ TX / RX ]
Internal memory error.
A.
Cause: Defective internal unit; (EEPROM write error).
Solution: Replace SCNT PWB
Solution: Replace the modem or modem attached circuit board.